Tag: human resources

Employee Recognition- Not Just A Feel Good, But An Effective Business Tool

Most small to mid-sized businesses make the mistake of not implementing a well thought out employee recognition program. Managers think it’s just a “touchy feely” HR type thing and fail to recognize the high impact a well run recognition program can have.

Employees need to be noticed and told they are important contributors to the company’s success. Having a statement on your web site that says your employees are your most important asset is not enough. Business managers need to put their time and some small part of their resources toward recognizing those employees that stand above the crowd and should be held up as role models.

A recognition plan does not have to be complicated or time consuming but it should have two major components tailored to the culture, pace and general nature of your company. Those components are simply a short term/immediate way to recognize a particular employee, team action or behavior that merits recognition and a longer term more significant recognition that holds an employee up as an example of the vision or culture you are trying to embody in the company.

The short term recognition programs should be something that stands out as special, particularly noteworthy, innovative or above and beyond what you would expect. The award should be inexpensive, easy to administer, and recognizable to others. Things such as a badge, hat, certificate, etc. will due. Some companies couple the recognition icon with a small gift card or other minor monetary award. The point of this quick and easy recognition is to, “catch someone doing something right” and say a public thank you.

The longer-term recognition programs can be quarterly, semiannual or annual in nature. It should have specific guidelines that allow employees to be nominated for consistent, extraordinary behavior that exemplifies what you want your company to represent to customers, vendors, peers or all of the above. The award itself should be noteworthy. A dinner, trip, special in house recognition or other such awards are a few award examples. The award icon should be relatively permanent (plaque, trophy, picture) and should be something that all employees would seek.

Don’t neglect this important part of your day-to-day people management responsibility. Taking the time to say “thanks” and “well done” to your best employees will pay dividends across your entire organization.

FEEDBACK – If You Say It, Own It!

I recently came across a feedback tool called Unvarnished and a related blog written by Tim Gould (http://www.hrmorning.com/great-another-place-for-employees-to-rip-your-reputation-online/). Tim, your perspective is spot on. I couldn’t help but offer a few comments of my own.

A place where people can make comments about others and not take accountability or responsibility for what they write or say is RIDICULOUS. I am not sure why anyone would spend the time or money on something that will just end up being a cesspool of personal opinion and personal attacks. That is not productive for any business and could be very distracting. It is LOADED with HR nightmares. I don’t mean HR inconveniences; I mean very real nightmares that could result in serious defamation and misconduct issues – just based on allegations because someone is ticked off.

It is more worthwhile spending time and money coaching/teaching managers and employees to give and receive feedback. In general, I am not a fan of any completely anonymous 360 feedback tools. In order to fully understand the feedback, you need to know who (at some level) provided the comments and from what context they are providing the information. For example, do you really think an employee who was just disciplined by the manager for significant job performance issues will have anything good to say? However, if negative feedback came from an employee who is an outstanding performer, it could have significant impact. There are many criteria that can influence (and should influence) the way feedback is received and eliminating the context of who is providing it diminishes its meaning and impact.

If you really have constructive feedback (employees or managers), there are always various ways to provide that feedback. As an employee, if you don’t feel like anyone in the company will listen without reprisal, then you should really consider finding a new company. If you are a manager and do not feel comfortable giving feedback to employees, you should seek coaching from your manager or HR. If this is something that you just can’t do, then you should not be a manager.

One thing is for sure, IF YOU SAY IT, OWN IT! Don’t hide behind anonymity.

4 Considerations When Creating Your Employment Application

Recently, I wrote a blog about employers asking for Social Security numbers on employment applications. Well, I just heard about a couple more and I just can’t help but call them on the carpet: Jim Beam Global Spirits and Wine and Home Depot. I went on-line and actually experienced it for myself. Beam Global Spirits won’t let you complete the on-line application unless you provide it and Home Depot has it as part of their “account” sign-up process on their careers website.

I have been in business and HR for a long time and I can’t think of one reason why I would need a candidate’s social security number to complete an application.

Does this strike a chord with any of my HR colleagues? Do any business executives have any other perspective to share?

Other than sharing the embarrassment for their mishap, there are a few key messages that are important for employers:

1. Test your own application process (and forms) as a candidate. Would you put your social security number in the box?

2. Minimize real and perceived discrimination. Don’t put your company at risk by asking for unnecessary personal information from candidates. Candidates can accuse you of using this information inappropriately during the evaluation and selection process. Defending that can be time consuming and expensive.

3. When you need that information, ask the candidate for it and clearly explain why you need it and how it will be used. This minimizes any assumptions and accusations.

4. How would you like it? It doesn’t take any special degree, certification or specific experience to know when something is just not right. If you put yourself in the candidate’s or employee’s shoes, most often you will see what is right and what is wrong. It is worth taking a step out from behind the executive desk!

I would welcome a response from the Chief HR Officers at Beam (Mindy Mackenzie) and Home Depot (Tim Crow) to understand what possible reason they have for asking candidates for this information during the application process. And if they do respond, don’t even think about using the excuse that the information will be used later in the process. They will have to do better than that!