This Week’s HRI “Lightbulb” – “Angers” Away!
Remember that a common goal of most people is to maintain the respect of their co-workers. When people get angry, they may focus on retribution rather than this ultimate goal. Anger is an emotion that can lead us to act before we think. Take a few moments to look unemotionally at the situation. That thought process alone is going to eliminate a great deal of the frustration and overreaction.